Frequently asked questions
Installation, connectivity and service options.
DDoS protection
Is a lower-priced plan available?
No. The listed plans are our minimum monthly offers.
Can I add my own filter rules?
Yes. SmartRules in DELTA lets you change filtering for specific destination IPs and services.
Which SmartRule modes are supported?
Permanent SmartMitigate, rate-limit mode and UDP ephemeral-port filtering are currently supported.
When should permanent SmartMitigate be enabled?
It should be enabled for critical TCP services and high-risk target IPs. UDP traffic is already diverted through SmartMitigate by default.
Is Layer 7 HTTP(S) protection included?
No. Layer 7 HTTP and HTTPS attacks must be handled at the application, reverse-proxy or CDN layer.
Can GRE traffic be protected?
GRE can be whitelisted and protected, but a physical interconnect is preferred for latency-critical services.
Can customers test the service with attacks?
Excessive or continuous attack testing against rented address space is not permitted. Testing must be coordinated with SMARTNET in advance.
How do I report a network incident?
Open a ticket in DELTA with the affected service and when the problem began. Include MTR or WinMTR results when they help show the fault.
Colocation
How quickly are remote hands available at STR001?
Remote hands at AtlasEdge STR001 are normally available within 30 minutes. Response time depends on the requested task and on-site workload.
Can SMARTNET install the equipment?
Yes. SMARTNET can handle rack-and-stack, cabling, optics, labeling, photos and basic commissioning work.
Can I order cross-connects?
Yes. SMARTNET can provide the LOA/CFA or coordinate the cross-connect order with the data center.
Do you provide IPv4 and IPv6?
Yes. Standard services include IPv4 and IPv6 addressing. Customer-owned address space can also be announced using BGP.
What hardware can be installed?
Standard 19-inch equipment is supported. Depth, power draw, weight and unusual mounting requirements should be confirmed before shipping.